Kudo Reference

Carmon,

Thanks so much for the your feedback and acknowledgement of the great work that Brian does.  In a customer support role, there is no better reward than to be appreciated by your customer.

Your compliments are in line with what we have heard from many other folks at Microsoft in relation to Brian’s great work.  We appreciate you taking the time out to recognize Brian.

Regards,

Lisa

Lisa and Andrew,

I felt it necessary to send you a note about Brian Tinsley and how incredibly fortunate your organization is to have him representing Verizon Business.  In my humble opinion, I don’t believe that people take time to provide feedback regarding their experiences with others, positive or negative often enough which is unfortunate because without feedback, Managements assessment of their employees is somewhat subjective.  All that said I wanted to make sure that Brian’s efforts for the MS Live Meeting Group was brought to your attention.

I have only recently begun working directly with Brian, but have worked indirectly with him through our IT group via David Heath.  I am somewhat new to my position and am working to correct some wrongs in our group with regard to telephony, from infrastructure to billing. What I’m finding is regardless the specific nature of the issue, Brian’s name appears to be attached to help provide resolution.  Recently, in my organization there have been three fairly significant issues in the past few months where Brian has been called upon to provide his expertise.  The first was working to enable TNT on our existing lines (still working on this issue), the second was a one way audio issue to our Vendor in Austin and the third is establishing a direct billing for all existing and future Toll Free’s for Live Meeting Business and a new Service Offering. 

I don’t want to waste your time so instead will provide a synopsis.  Brian has been instrumental in working through many of the Live Meeting Telecom issues over the past few months from working to enable TNT to troubleshooting an intermittent One Way Audio issue and finding the source of the problem.  He has juggled his schedule to attend last minute meeting requests, jumped on conference calls early in the morning and late at night, performed test calls and provided status updates throughout this process.  Brian’s communications, verbal and written, contain information that is comprehensive and contain the appropriate level of professional courtesy. Whenever I have requested additional explanation/description of the issue Brian has stepped up and provided an explanation from a laymen’s perspective which has proven to be invaluable.  It’s refreshing to know your questions are welcome and answers are provided without reservation. Brian’s willingness to provide full disclosure is immensely appreciated. What I’m learning in my role as a Sr. PM for Tools, Telecom & Infrastructure is that I enjoy the telecom portion of my position most, that much can be learned via a structured teaching environment however, it’s the hands on experiences where people flourish and truly gain knowledge and that working with people like Brian make the learning process that much more fun and exciting.  

You should also know that many of my counterparts here at MS speak very highly of Brian and hold him in high regard.  They know Brian is the person to go to when you have exhausted all that you know.  Commonly I hear, “Well it looks like it’s time to get Brian involved.  He’ll know how to fix the issue.”  What a compliment to Brian!! 

I truly appreciate Brian’s assistance and look forward to our continued partnership.

Thank you for your time.

Carmon Mills

Sr. Program Manager, TT&I

IWES Services and Support

425-704-3117 (w)

Dear Carmon,

I have copied my management team for your reference.

Thanks again for the compliments today.

Kind Regards,

Brian S.Tinsley

VerizonBusiness

Microsoft Account Manager

206.550.7957